Privacy Policy

Effective Date: 24th of September 2024

Last Updated: 9th of October 2024

Introduction
At Win-Yin Situation Yoga and Sound, we value your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or engage with our services.

By using our website or services, including creating an account in the "My Account" section, you consent to the practices described in this Privacy Policy. Please read this document carefully, and feel free to contact us at hello@win-yin.com.au with any questions or concerns.

For more information about the Australian Privacy Principles, please visit the Office of the Australian Information Commissioner (OAIC).

1. What is Personal Information?
Personal information is defined as information or an opinion about an identified individual, or an individual who is reasonably identifiable. The personal information we collect may include your name, email address, postal address, phone number, and other contact information.

We collect personal information primarily to provide and improve our services, communicate with clients, and manage class bookings, class passes, and subscriptions. In some cases, we may use your personal information for related secondary purposes, where it is reasonable to expect such use or disclosure.

You can unsubscribe from our mailing and marketing lists at any time by using the unsubscribe link provided in emails or by contacting us at hello@win-yin.com.au.

2. Information We Collect

2.1. Personal Information:
We may collect personal information that you voluntarily provide when:

Registering for a class or purchasing a class pass.
Creating an account in the "My Account" section to manage bookings and track attendance.
Signing up for email newsletters or other marketing communications.
Contacting us with inquiries or through forms on our website.

The personal information we collect includes, but is not limited to:

Name, email address, phone number, and postal address.
Passwords for accounts created on our website.
Health information for first-time attendees through a health questionnaire to ensure suitability for yoga classes.

2.2. Automatically Collected Information:
We may automatically collect information when you visit our website, including:

IP address, browser type, operating system, referring URLs, and pages visited.
Cookies and similar technologies to enhance user experience and analyze website performance.

3. How We Use Your Information
We use your personal information for the following purposes:

To provide and improve our services: Including class bookings, class pass purchases, and tracking attendance through the "My Account" section.
To personalize your experience: Customizing content and communications based on your preferences.
To communicate with you: Responding to inquiries, sending class reminders, newsletters, and marketing updates.
To process transactions: Managing payments for classes and class passes.
To monitor and analyse website usage: Improving functionality and security.
To enable account management: Allowing you to manage bookings, track class passes, and attendance through the "My Account" section.

4. Data Security Measures
We take data security seriously and implement reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption of sensitive data, including passwords for user accounts.
Access controls to restrict who can access your personal information.
Regular security assessments and updates to our systems.

5. Security of Personal Information
We will securely store your personal information and retain it only for as long as necessary to fulfil the purposes outlined in this Privacy Policy. Once your information is no longer needed, we will take reasonable steps to securely destroy or de-identify it. We will also comply with any legal requirements regarding the retention of certain data.

6. Sharing of Information
We do not sell, trade, or share your personal information with third parties without your consent, except in the following cases:

Payment Processing: We use Stripe to process class pass purchases and other payments. Your payment information is handled securely and in compliance with privacy laws.
Website Management: We use Wix to manage our website, including booking and account creation functionality.
Service Providers: We may share information with trusted service providers who assist in the operation of our website or business, subject to confidentiality agreements.
We ensure that any third-party providers comply with applicable privacy laws and maintain strict security standards to protect your information.

7. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance user experience and gather data about website performance. Cookies are small data files stored on your browser that help us recognize your device and improve our services. You can manage your cookie preferences through your browser settings, but disabling cookies may affect the functionality of the website.

8. Your Rights
You have certain rights regarding your personal information under the Privacy Act 1988, including:

8.1. Access:
You have the right to request access to the personal information we hold about you. To request a copy of your information, please contact us at hello@win-yin.com.au.

8.2. Correction:
If you believe the personal information we hold is incorrect, outdated, or incomplete, you may request a correction by contacting us.

8.3. Deletion:
You may request the deletion of your personal information if it is no longer needed for the purposes outlined in this policy, unless we are legally required to retain it.

8.4. Objection:
You can object to the processing of your personal information for specific purposes, such as direct marketing.

8.5. Data Portability:
You have the right to request your personal information in a structured, commonly used, and machine-readable format.

9. Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any significant updates will be posted on our website, and we encourage you to review this policy regularly to stay informed of how we protect your information.

10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Email: hello@win-yin.com.au

This Privacy Policy was last updated on 9th of October, 2024.